Frequently Asked Questions

Everything you need to know about the OGAPY online design experience.

ABOUT THE OGAPY EXPERIENCE

What exactly is OGAPY Studio?

OGAPY Studio is an online interior design experience that brings professional design guidance, personalized concepts, and curated selections directly to your home. We combine design expertise, thoughtful curation, and advanced visualization tools to help you create a space that feels intentional and timeless.

Is the design process completely online?

Yes. The entire process happens online through your private OGAPY project experience. You will share your space details, upload your files, receive project updates, communicate with our team, and access your final design deliverables all in one place.

Do I need to know my design style before starting?

Not at all. Our discovery process helps us understand your preferences, lifestyle, and the feeling you want your space to create. You do not need to know design terminology — we guide you through the process.

CHOOSING THE RIGHT SERVICE

Which OGAPY service is right for me?

OGAPY Room Design is ideal for clients who want a complete room transformation. OGAPY Room Refresh is perfect for spaces that need refinement, styling, and finishing touches. OGAPY Design Direction is designed for clients who want personalized expert guidance before making decisions.

Can I purchase more than one service?

Yes. Services can be combined depending on your needs. Many clients begin with a Room Design and add additional guidance or refresh services as their home evolves.

THE PROCESS

What happens after I purchase my service?

After your purchase is confirmed, you will receive access to your OGAPY project area. You will complete your design discovery questionnaire and upload your room photos, measurements, and inspiration images. Once we receive everything needed, your project moves into design development.

What information do I need to provide?

We will need photos of your space, room measurements or a floor plan if available, inspiration images or references, and information about your lifestyle, preferences, and goals for the room.

How should I take photos of my room?

Take clear photos from multiple corners of the room, showing the entire space whenever possible. Include existing furniture, architectural details, windows, doors, and anything you want us to consider.

TIMELINE & DELIVERY

How long does my project take?

Project timelines vary depending on the service selected and current availability. Most projects begin after all required information is received." Add timeline cards: OGAPY Room Refresh: "Estimated delivery: 3–5 business days" OGAPY Room Design: "Estimated delivery: 7–10 business days" OGAPY Design Direction: "Scheduled consultation based on availability"

When does my timeline start?

Your project timeline begins once we receive your completed questionnaire and all required project files.

What will I receive at the end of my project?

Room Design:

- Design concept

- Mood board

- Furniture and decor selection

- Room visualization

- Shopping list

SHOPPING & PRODUCTS

Do I purchase the furniture myself?

Yes. Your final shopping list includes carefully selected pieces and recommendations. You can purchase directly from the provided sources when you are ready.

Can I use my existing furniture?

Absolutely. We consider the pieces you want to keep and design around them whenever possible.

Do you work with specific stores?

We curate selections based on your design goals, budget, and preferences, choosing pieces that support the overall concept of your room.

REVISIONS & COMMUNICATION

Can I request changes?

For the OGAPY Room Design service, one round of revisions (up to 3 specific items) is included. We want to ensure you love your space. Revisions must be requested within 7 days of receiving your final design.

How do I communicate during my project?

All project communication happens through our Studio Dashboard. This keeps everything organized, from your measurements to our final plan. For any urgent technical issues, you can always reach our support team via email.

Still have questions?

We are happy to help. If you have any questions about our services, process, or your specific project, please contact us.